› Error messages › Printer registration issues › Discover printers does not find printer

Discover printers does not find printer

  • A Discover printers does not add the printer as expected.

    Resolution: Confirm the following requirements.

    • Ensure that the printer is powered on.

    • Ensure that the printer is connected to the network.

    • If the printer is on a different subnet than the computer doing the discovery, add a printer from that subnet manually, then do a discovery to find additional printers on that subnet.

    • Ensure that the printer address is the IP address (such as 192.168.2.10) or hostname of the printer.

  • The Discover printers process takes a very long time.

    • If you run Discover printers on a print server, the process may take several minutes depending on the number of printers and subnets.

    Resolution: Be patient.

  • The Discover printers process seems to time out.

    • During the Discover printers process, the Printix Client uses ping and SNMP to verify the connection to the printer and retrieve information about the printer and its properties. If networks are switched with certain security features enabled, this could result in the computer being temporarily disconnected from the network. This condition may last for several minutes, and during this time you would not be able to get Diagnostics from the computer. You can use SnmpWalk to test that SNMP communication is working.

    Resolution: Contact your network administrator.