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How to set up scan to email on Konica Minolta printers

After configured, you can sign in to the printer, select the Scan or Scan/Fax function.

Use the below steps to setup scan to email so users can scan and send emails to your company's Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or application to send email using Microsoft 365 or Office 365.

Printix Go installation (including update and uninstall) and use of Printix Go on printer's touchscreen control panel (including sign in and print) is likely to fail and result in error messages if an administrator is signed in to the printer's web pages at the same time.

  1. Open a new browser window and sign in to Microsoft 365 admin center (admin.microsoft.com).
  2. On the navigation menu, select Show all.
  3. Select Settings and then Domains.
  4. On the DNS records tab, select your domain.
    Example: acme.com
  5. Write down the MX record POINTS TO ADDRESS value.

    You need the MX record in step 9.

    Example: acme-com.mail.protection.outlook.com

  6. Open the printer's web page and log in as administrator.
  7. Select Network in the main menu.
  8. In E-mail Setting, select E-mail TX (SMTP).
  9. On the E-mail TX (SMTP) page:

    • In SMTP Server Address, select Please check to enter host name and type the value you obtained in step 5.

      Example: acme-com.mail.protection.outlook.com

    • In Port Number, leave the value at 25.

    • In Use SSL/TLS, select Start TLS.

    • In Port No.(SSL), set the value to 465 or 587.

    • In POP before SMTP, select OFF.

    • If SMTP Authentication is selected, clear it.

  10. Select OK.

    After a few seconds, the message appears: Completed.

  11. Select OK.
  12. Remember to select Logout and then select OK to exit the printer's web pages, because otherwise, use of printer's touchscreen control panel (including sign-in and print) is likely to fail and result in error messages.

    • Email might be sent to recipients' junk mail folders. To avoid this, go to your domain registrar's website to update your DNS records. Edit your sender policy framework (SPF) record to include your public IP address. See the Microsoft documentation: Step-by-step instructions for direct send.

    • If your email did not arrive, remember to check your spam/junk mail folder. See also: How to troubleshoot scan to email.

Me button and Email sender

The Konica Minolta Email function features a Me button. Select this to scan to yourself. As you are signed in with Printix, your email address is automatically prefilled in the To and From fields.

Some SMTP servers will reject sending the scanned documents if the email sender (From field) does not have a specific value. To work around this, you can specify the Email sender in the Go configuration. However, this means the Me button will also have the To field configured with this email address, and therefore will not work as intended. In this case, you either have to select the receiver from the printer's Address book or you have to enter the receiver email address on the printer's control panel.

Another possible work-around to get the Me button working is to:

  1. Open the printer's web page and log in as administrator.
  2. Select Security in the main menu.
  3. Select Restrict User Access.
  4. In Registering and changing addresses, select Allow.
  5. In Changing the "from" address, select Admin. E-mail Address to prohibit the change of "From" address and use the administrator's address.