Unregistered printers

Printers that fail to register are displayed on this page.

Open the Printers page.
Select Unregistered printers.
Select the check box of a printer and select Diagnose at the bottom of the screen, or select More and select Diagnose.
If Network is displayed, select the Modify icon and select the network where the printer is. Select Select network.
If SNMP configuration is displayed, optionally, select the Modify icon and select the SNMP configuration that matches the printer. Select Select SNMP configuration.
In Printer address, enter the IP address or hostname of the printer.
Example: 192.168.1.9
Select Next.
See also: Printer registration issues
- Select More and Info to see information about the printer.
- Select Refresh to refresh the list.

Manual registration

If the printer does not support SNMP, you can manually register the printer.

On the Unregistered printers page, select More and Manual registration, or select a printer and select Diagnose at the bottom of the screen and then select Manual registration.
In the Manual registration dialog box:
- Enter Name.
  
  Example: Label printer
- Select Vendor.
  
  Example: ZEBRA
  
  Alternatively, select Enter vendor name in the menu and enter the name of the vendor.
- Enter Model.
  
  Example: Z4M
- Select Network.
  
  Example: Network1
- Enter IP address.
  - RAW mode via TCP port 9100 (default)
    
    Example: 192.168.1.9
  - IPPS via TCP port 443
    
    Example: 192.168.1.9 $$ipps
  - LPR via TCP port 515
    
    Example: 192.168.1.9 $$lpr:dlk-1D6FA3-U1
- Enter MAC address.
  
  Example: 0011E5040E34 or 00:11:E5:04:0E:34
- Optionally, enter Serial number.
  
  Example: CN3993Y073
- Optionally, enter Location.
  
  Example: Room A2, Shipping
- If relevant, select Page description language:
  - PCL5: Printer Command Language level 5.
  - POSTSCRIPT: PostScript Level 1, PostScript Level 2, and PostScript 3.
  - PCLXL: Printer Command Language level 6.
  - PDF: Portable Document Format.
  - XPS: Open XML Paper Specification.
  - UFRII: Ultra Fast Rendering 2, a proprietary language of Canon.
- If relevant, select Color supported.
- If relevant, select 2-sided supported.
Select Save.

If needed, you can subsequently make changes on the Printer properties page and the Features button.

The printer always appears with status Ready because the status of the printer is not available.

Search

Select Search .
Enter printer ID.

The search is not case-sensitive.

Sort by

Select item to sort by this.
Select item again to toggle sort order: and
- Select ID to sort by printer ID.
- Select Issue to sort by issue.
- Select Information to sort by information.

Delete

To delete a printer, select More and Delete.
Select the check boxes of printers and select Delete .
Select the check box at the top of the list to select all printers.

Troubleshooting

Missing printer information
Unknown model name

The Printer registration issues above can occur if SNMPv1 is disabled or if the Get Community Name is not public. Add an SNMP configuration if the printer is using a different community name or has SNMPv3 enabled. To troubleshoot, you can download the command line tool SnmpWalk to check that SNMP communication is working.

Download SnmpWalk.exe.
Extract the contents of the SnmpWalk.zip file.
Open a command prompt and browse to the folder where you extracted the SnmpWalk.exe file.
To get the MIB from the printer with the IP address 192.168.1.9, type: SnmpWalk -r:192.168.1.9
In the window, you should start to see listings such as:
```
OID=.1.0.8802.1.1.1.1.1.2.1.1.1, Type=Integer, Value=1
OID=.1.0.8802.1.1.1.1.1.2.1.2.1, Type=Integer, Value=1
```
- Printix Support may ask for the output of the SnmpWalk. To pipe the result in to the output.txt file, type: SnmpWalk -r:192.168.1.9 > output.txt