Fetching data

  • Trying to fetch data from the printer, or the Printix Client is trying to contact the Printix Cloud.

  • Verify that you can reach the printer, that is, you can ping the printer from a computer with Printix Client on the printer's network.

Resolution: Wait until data has been fetched. Submit a support request if the issue persists.

  • An unregistered printer displays the message "Fetching data." This is an expected issue with HP Gemstone 2 printers.

Resolution: Add the printer manually in Printix Administrator.