Why does a group have no or missing users?

Printix will only synchronize users/group membership for users when BOTH of the below two conditions are met:

• The user is registered in Printix.

• The group in question is used within Printix.

On the Groups page, you can filter groups as follows:

• Only groups used with Printix

• Only groups not used with Printix

• All available groups

Groups that are used with Printix:

• Group is used with print queues.

• Group is used to manage secure print, that is:

  • Must print securely groups.

  • Print Later by default groups.

  • Secure print level groups.

• Group is used to manage the availability of workflows.

• Group is used to manage site managers.

If a user is missing from a group that is otherwise used in Printix, it is probably because that user is not yet registered.

A delay may occur before users appear as members.

• Groups are synchronized automatically at approximately 20 minute intervals. Only the changes are synchronized.