How to set up scan settings on HP printers

Scan settings of Printix Capture workflows are independent from the printer. Users can select scan settings that might not be supported by the printer, which means that the printer might override the requested scan parameters to complete the workflow.

The Printix workflow settings cover only a subset of the scan features that the printer has. This implies that the printer simplifies some settings when they are applied. The most affected settings are the paper feeding options and also the orientation to some extent.

Printix queries the available scan capabilities from the printer. When a scan request is made, each scan setting (other than "Select automatically") is checked whether it is supported by the capabilities of the printer. When a scan setting is not supported, two things can happen:

For the 2-sided and Orientation settings, the default settings are used.
For other settings, the closest values are used that are higher than the requested ones.

Paper feeding options

The HP platform supports short edge feeding for all paper sizes, but on certain printer models, long edge feeding is only allowed for A4 and Letter size papers. To avoid losing data in the output image, short edge feeding is required.

Select automatically

Some printer models support setting the "Orientation" and "Paper size" to "Select automatically". If "Select automatically" is not supported, the default values are going to be used.

Because "Select automatically" uses the default values, it can result in a partially scanned image.