Support

To get here:

Select Menu > Support.

People with the system observer role cannot select this option from the menu.

How to get support

Fill out the form (Subject, Description, Email, Phone number).
To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such as:
- The name of the involved user, computer, printer, and print queue.
- Can the issue be reproduced, or does it happen randomly?
- When did the issue occur?
Optionally, set the Priority to Urgent, High, Normal, or Low.
For Product, select the product where the issue occurred: Printix or Power PDF.
Select Send.

Update notifications are sent through email. If you do not receive notifications, ask your internal IT department or service provider to assist you.

After the support request is opened, you can subsequently add attachments, such as images to the confirmation email you receive from Product Support.