Printix Go Ricoh supported printers and MFPs

Installation on one printer at a time from the "Printer properties" page is supported. Installation on multiple printers from the Printix Go tab on the Settings page is not supported.
If you intend to install on a Gestetner, Infotec, Lanier, NRG, or Savin branded printer, you should do a Contact printer from the Printer properties page prior to installation. Failing to do so on printers registered with Printix before October 2021 may result in "Verify sign in profile" failing even though the user name and password are correct.

Requirements

As a general rule, Printix Go supports Ricoh printers and MFPs that support Ricoh SOP (Smart Operating Platform) Generation 2 or higher. Ricoh printers and MFPs are also supported when sold under the Gestetner, Infotec, Lanier, NRG, and Savin brands.
- It is highly recommended to use the latest firmware version.
  - On newer models, we recommend that you enable Ricoh Always Current Technology (ACT).
Printer's date and time must match the local time.
Printer administrator password must be set and cannot be blank.
Printer's DNS server must be configured.
SSL/TLS must be enabled for IPv4 on the printer and communication must be set to Ciphertext/Cleartext.
HTTP for Port 80 for IPv4 must be open.
For Ricoh SOP printers Generation 2, web server password must be the default password.
Computer with Printix Client for Windows must be online on the printer's network during installation, update, and uninstallation of Printix Go.
Computer with Printix Client must be online on the printer's network during the use of Printix Go.
Printix Capture:
- A Windows computer with Printix Client version 1.3.1253.0 or higher must be online on the printer's network during the use of Printix Capture.

Printix Client for Mac does not support installation, update, and uninstallation of Printix Go Ricoh, and therefore, a computer with Printix Client for Windows must be online on the printer's network during installation, update, or uninstallation of Printix Go Ricoh.

In addition to the required Internet endpoints, these must also be unblocked to allow Printix Go to communicate to Printix Cloud (how to test):
- https://device-api.printix.net
- https://on-device-api.printix.net
- https://on-device-printer-sign-in.printix.net
- https://on-device-printer-release-documents.printix.net
- https://on-device-capture.printix.net

Third-party application dependencies

Adaptable Authentication API (AAA) 2.1.0 Ricoh SmartSDK
RXOP 3.8.8
- RXSP servlet 3.8.8 or 1.3 depending on printer configuration

Next steps

Verify that your printer is supported.
Install Printix Go.

See also: How to install Printix Go on a Ricoh printer without using the Printix Client
Change the inactivity timeout of your printer to avoid errors.

DISCLAIMER

We make all attempts to keep the product compatibility information current. However, we make no warranties, express or implied, with respect to printer vendor's products or the interoperation with Printix Go.

The MFPs and printers marked with a star do not support installation without the Printix Client.

MFPs

Ricoh IM 2500
Ricoh IM 3000
Ricoh IM 350 *
Ricoh IM 3500
Ricoh IM 370
Ricoh IM 4000
Ricoh IM 430 *
Ricoh IM 460F
Ricoh IM 5000
Ricoh IM 550
Ricoh IM 600
Ricoh IM 6000
Ricoh IM 7000
Ricoh IM 8000
Ricoh IM 9000

Ricoh IM C2000
Ricoh IM C2010
Ricoh IM C2500
Ricoh IM C2510
Ricoh IM C300
Ricoh IM C3000
Ricoh IM C3010
Ricoh IM C320F
Ricoh IM C3500
Ricoh IM C3510
Ricoh IM C400
Ricoh IM C4500
Ricoh IM C4510
Ricoh IM C530 *
Ricoh IM C5500
Ricoh IM C5510
Ricoh IM C6000
Ricoh IM C6010
Ricoh IM C6500
Ricoh IM C7010
Ricoh IM C8000
Ricoh IM CW2200 *

Ricoh MP 2555 *
Ricoh MP 305+ *
Ricoh MP 3055 *
Ricoh MP 3555 *
Ricoh MP 402 *
Ricoh MP 4055 *
Ricoh MP 501 *
Ricoh MP 5055 *
Ricoh MP 601 *
Ricoh MP 6055 *
Ricoh MP 6503 *
Ricoh MP 7503 *
Ricoh MP 9003 *

Ricoh MP C2004 *
Ricoh MP C2504 *
Ricoh MP C3004 *
Ricoh MP C306 *
Ricoh MP C307 *
Ricoh MP C3504 *
Ricoh MP C406Z *
Ricoh MP C407 *
Ricoh MP C4504 *
Ricoh MP C501 *
Ricoh MP C5504 *
Ricoh MP C6004 *
Ricoh MP C6503 *
Ricoh MP C8003 *

Ricoh Pro C5200 *
Ricoh Pro C5210 *
Ricoh Pro C5300 *
Ricoh Pro C5310 *

Printers

Ricoh IP C8500
Ricoh IP C8510

Ricoh SP 8400DN *

Ricoh SP C840DN *
Ricoh SP C842DN *

Supported card readers

Card readers with the below vendor ID (VID) and product ID (PID) are supported.

Vendor	VID	PID	Protocol	Comment	Ricoh
Baltech	0×13AD	0×9CAA	KBD	Tungsten Equitrac (see part numbers)	No
Baltech	0×13AD	0×9CA5	Binary	Tungsten Equitrac (see part numbers)	Yes
Brother	-	-	-	Brother internal card reader	No
Elatec	0×09D8	0×0206	Binary	TWN3 Mifare USB (Tungsten SafeCom)	No
Elatec	0×09D8	0×0310	KBD	TWN3 Mifare USB Keyboard emulating	Yes
Elatec	0×09D8	0×0406	Binary	TWN4 Mifare USB (Tungsten SafeCom)	No
Elatec	0×09D8	0×0410	KBD	TWN4 Mifare USB	Yes
Fujifilm	0×076B	0×5128	KBD	Fujifilm ICCR-B	No
HID	0×076B	0×5427	Custom report	HID OMNIKEY 5427G2	No
HID	0×076B	0×5428	KBD	HID OMNIKEY 5427G2 (keyboard)	No
HP	0×03F0	0×0045	MFP24	X3D03A HP USB Universal Card Reader	No
HP	0×0C27	0×3BFA	KBD	Y7C05A HIP2 Keystroke Reader	Yes
Inepro	0×1DA6	0×0110	KBD	Inepro SCR708.I RFID Reader Inepro SPIDER RFID Reader	Yes
rf IDEAS	0×0C27	0×0104	Binary	pcProx Card Reader (Tungsten SafeCom)	No
rf IDEAS	0×0C27	0×3BFA	KBD	pcProx Card Reader	Yes
rf IDEAS	0×0C27	0×3BFA	KBD	RDR-30MR1xKU-MXS RDR-800R1xKU RDR-80541xKU-RSOP RDR-805R1xKU RDR-805R1xKU-G3	Yes