› Error messages › Printer registration issues › Unknown model name

Unknown model name

Unable to get the model name from the printer.

Resolution: Confirm the following requirements, then try again.

  • Ensure that SNMP is not disabled on the printer.

  • Ensure that the communication is not blocked by a firewall.

We recommend to restart the printer after having made changes to its SNMP configuration. You can use SnmpWalk to test that SNMP communication is working.