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Printix Go HP supported printers and MFPs

What is the difference between Printix Go HP Workpath and Printix Go HP?

Printix Go HP Workpath started in 2022 needs to be installed on the printer from HP Command Center, followed by a subsequent configuration to make it work with your Printix Home. The configuration is done from Printix Administrator by performing an installation of Printix Go. Printix Go HP started in 2020 uses HP's device layer in the Open Extensibility Platform ( OXPd) and installation and configuration is handled solely within Printix Administrator.

Both HP platforms (Workpath and OXPd) are supported, but only one Printix Go must be installed on your HP printer. You can check the list of supported card readers and cards.

Requirements

  • As a general rule, Printix Go supports HP printers and MFPs that run FutureSmart 4 firmware (version 4.10.0.1 or later) or FutureSmart 5 firmware. Uses HP's device layer in their Open Extensibility Platform (OXPd).

    • HP documentation on: HP Enterprise, HP Managed - Update the printer firmware.

    • HP documentation on: HP FutureSmart - Latest Firmware Versions.

      HP FutureSmart version 5.7.1.1 is reported to cause errors on HP LaserJet Managed and HP PageWide Managed MFPs. For these MFPs, ensure that you do not install this firmware.

    • If your model is not on the list, visit HP Customer Support (support.hp.com), find your model, and expand the Firmware section. The Firmware is typically named: FutureSmart Bundle Version. If it is named differently, it is not running FutureSmart.

  • Printer's date and time must match the local time.

  • Printer administrator password must be set and cannot be blank.

  • Computer with Printix Client must be online on the printer's network during installation and use of Printix Go.

  • Printix Capture:

    • Computer with Printix Client version 1.3.1253.0 or higher for Windows must be online on the printer's network during the use of Printix Capture.

    • Computer must have a fully qualified domain name (FQDN).

      If the computer is running on a VM, see the Microsoft documentation: Create a fully qualified domain name for a VM in the Azure portal.

    • It must be possible to ping computers by hostname. This is a requirement because the printer/computer scan connection uses secure HTTPS communication, and to avoid having to renew certificates whenever the computer changes IP address it must be possible to reference the computer by hostname.

  • In addition to the required Internet endpoints, these must also be unblocked to allow Printix Go to communication to Printix Cloud (how to test):

    • https://device-api.printix.net

    • https://on-device-api.printix.net

    • https://on-device-printer-sign-in.printix.net

    • https://on-device-printer-release-documents.printix.net

    • https://on-device-capture.printix.net

Next steps

Even if an HP printer supports both HP platforms (Workpath and OXPd), only one Printix Go must be installed. If required, do an uninstallation first.

  1. Verify that your printer is supported.
  2. Install Printix Go.

DISCLAIMER

We make all attempts to keep the product compatibility information current. However, we make no warranties, express or implied, with respect to printer vendor's products or the interoperation with Printix Go.

Printers are supported even if the actual model name as shown in Printix Administrator and as product name on printer's configuration and web (EWS) pages, does not contain the terms Enterprise and Managed. Example: HP Color LaserJet MFP M577 is the model name reported by the printer, but in the list below and on hp.com, you will see HP Color LaserJet Enterprise MFP M577 and HP Color LaserJet Managed MFP M577. If in doubt, search for the number in the name (Example: M577).

MFPs

HP LaserJet Enterprise

  • HP Color LaserJet Enterprise MFP 5800

  • HP Color LaserJet Enterprise MFP 6800

  • HP Color LaserJet Enterprise MFP 6801

  • HP LaserJet Enterprise MFP M430

  • HP LaserJet Enterprise MFP M431

  • HP Color LaserJet Enterprise MFP M480

  • HP LaserJet Enterprise 500 MFP M525

  • HP LaserJet Enterprise Flow MFP M525

  • HP LaserJet Enterprise MFP M527

  • HP LaserJet Enterprise MFP M528

  • HP Color LaserJet Enterprise MFP M575

  • HP Color LaserJet Enterprise MFP M575 Flow

  • HP Color LaserJet Enterprise MFP M577

  • HP Color LaserJet Enterprise MFP M578

  • HP LaserJet Enterprise MFP M630

  • HP LaserJet Enterprise MFP M631

  • HP LaserJet Enterprise MFP M632

  • HP LaserJet Enterprise MFP M633

  • HP LaserJet Enterprise M680 MFP

  • HP LaserJet Enterprise M681 MFP

  • HP LaserJet Enterprise M682 MFP

  • HP LaserJet Enterprise 700 MFP M725

  • HP LaserJet Enterprise 700 Color MFP M775

  • HP Color LaserJet Enterprise MFP M776

  • HP LaserJet Enterprise Flow MFP M830

  • HP Color LaserJet Enterprise Flow MFP M880

  • HP Color LaserJet Enterprise MFP X57945

  • HP Color LaserJet Enterprise MFP X58045

  • HP Color LaserJet Enterprise MFP X67755

  • HP Color LaserJet Enterprise MFP X67765

HP LaserJet Managed

  • HP LaserJet Managed MFP E42540

  • HP Color LaserJet Managed MFP E47528

  • HP LaserJet Managed MFP E52545

  • HP LaserJet Managed MFP E52645

  • HP Color LaserJet Managed MFP E57540

  • HP LaserJet Managed MFP E62555

  • HP LaserJet Managed MFP E62565

  • HP LaserJet Managed MFP E62575

  • HP LaserJet Managed MFP E62655

  • HP LaserJet Managed MFP E62665

  • HP LaserJet Managed MFP E62675

  • HP Color LaserJet Managed MFP E67550

  • HP Color LaserJet Managed MFP E67560

  • HP Color LaserJet Managed MFP E67650

  • HP Color LaserJet Managed MFP E67660

  • HP LaserJet Managed MFP E72425-E72430

  • HP LaserJet Managed MFP E72525-E72535

  • HP LaserJet Managed MFP E73025

  • HP LaserJet Managed MFP E73030

  • HP LaserJet Managed MFP E73035

  • HP LaserJet Managed MFP E73130

  • HP LaserJet Managed MFP E73140

  • HP Color LaserJet Managed MFP E77422-E77428

  • HP Color LaserJet Managed MFP E77822-E77830

  • HP Color LaserJet Managed MFP E78223-E78228

  • HP Color LaserJet Managed MFP E78323-E78330

  • HP Color LaserJet Managed MFP E78523

  • HP Color LaserJet Managed MFP E78528

  • HP Color LaserJet Managed MFP E78625

  • HP Color LaserJet Managed MFP E78630

  • HP Color LaserJet Managed MFP E78635

  • HP LaserJet Managed MFP E82540

  • HP LaserJet Managed MFP E82550

  • HP LaserJet Managed MFP E82560

  • HP LaserJet Managed MFP E82650

  • HP LaserJet Managed MFP E82660

  • HP LaserJet Managed MFP E82670

  • HP Color LaserJet Managed MFP E87640

  • HP Color LaserJet Managed MFP E87650

  • HP Color LaserJet Managed MFP E87660

  • HP Color LaserJet Managed MFP E87740

  • HP Color LaserJet Managed MFP E87750

  • HP Color LaserJet Managed MFP E87760

  • HP Color LaserJet Managed MFP E87770

  • HP LaserJet Managed MFP M525

  • HP LaserJet Managed Flow MFP M525

  • HP LaserJet Managed MFP M527

  • HP LaserJet Managed Flow MFP M527

  • HP Color LaserJet Managed MFP M575

  • HP Color LaserJet Managed Flow MFP M575

  • HP Color LaserJet Managed MFP M577

  • HP Color LaserJet Managed Flow MFP M577

  • HP LaserJet Managed MFP M630

  • HP LaserJet Managed Flow MFP M630

  • HP Color LaserJet Managed MFP M680

  • HP Color LaserJet Managed Flow MFP M680

  • HP LaserJet Managed MFP M725

  • HP Color LaserJet Managed MFP M775

  • HP LaserJet Managed Flow MFP M830

  • HP Color LaserJet Managed Flow MFP M880

HP OfficeJet Enterprise and Managed

  • HP OfficeJet Enterprise Color MFP X585

  • HP OfficeJet Managed Color MFP X585

  • HP OfficeJet Managed Color Flow MFP X585

HP PageWide Enterprise and Managed

  • HP PageWide Enterprise Color MFP 586

  • HP PageWide Managed Color MFP E58650

  • HP PageWide Enterprise Color MFP 780

  • HP PageWide Enterprise Color MFP 785

  • HP PageWide Managed Color MFP P77440

  • HP PageWide Managed Color MFP E77650

  • HP PageWide Managed Color MFP E77660

  • HP PageWide Managed Color MFP P77940

  • HP PageWide Managed Color MFP P77950

  • HP PageWide Managed Color MFP P77960

Printers

HP LaserJet Enterprise

  • HP Color LaserJet Enterprise 5700

  • HP Color LaserJet Enterprise 6700, 6701

  • HP LaserJet Enterprise M507

  • HP Color LaserJet Enterprise M555

  • HP LaserJet Enterprise M605

  • HP Color LaserJet Enterprise M651

  • HP Color LaserJet Enterprise M653

  • HP LaserJet Enterprise M806

  • HP Color LaserJet Enterprise M855

  • HP Color LaserJet Enterprise M856

HP LaserJet Managed

  • HP LaserJet Managed E50045

  • HP LaserJet Managed E50145

  • HP Color LaserJet Managed E55040

  • HP LaserJet Managed E60055

  • HP LaserJet Managed E60065

  • HP LaserJet Managed E60075

  • HP LaserJet Managed E60155

  • HP LaserJet Managed E60165

  • HP LaserJet Managed E60175

  • HP Color LaserJet Managed E65050

  • HP Color LaserJet Managed E65060

  • HP Color LaserJet Managed E65150

  • HP Color LaserJet Managed E65160

  • HP Color LaserJet Managed E85055

  • HP Color LaserJet Managed M651

  • HP Color LaserJet Managed X55745

  • HP Color LaserJet Managed X65445

  • HP Color LaserJet Managed X65465

HP OfficeJet Enterprise and Managed

  • HP OfficeJet Enterprise Color X555

HP PageWide Enterprise and Managed

  • HP PageWide Enterprise Color 556

  • HP PageWide Managed Color E55650

  • HP PageWide Enterprise Color 755

  • HP PageWide Enterprise Color 765

  • HP PageWide Managed Color E75160

  • HP PageWide Managed Color P75250

Supported card readers

Card readers with the below vendor ID (VID) and product ID (PID) are supported.

Vendor VID PID Protocol Comment HP
Baltech 0×13AD 0×9CAA KBD Kofax Equitrac (see part numbers) No
Baltech 0×13AD 0×9CA5 Binary Kofax Equitrac (see part numbers) Yes
Brother - - - Brother internal card reader No
Elatec 0×09D8 0×0206 Binary TWN3 Mifare USB (Kofax SafeCom) Yes
Elatec 0×09D8 0×0310 KBD TWN3 Mifare USB Keyboard emulating Yes
Elatec 0×09D8 0×0406 Binary TWN4 Mifare USB (Kofax SafeCom) Yes
Elatec 0×09D8 0×0410 KBD TWN4 Mifare USB Yes
Fujifilm 0×076B 0×5128 KBD Fujifilm ICCR-B No
HID 0×076B 0×5427 Custom report HID OMNIKEY 5427G2 No
HID 0×076B 0×5428 KBD HID OMNIKEY 5427G2 (keyboard) No
HP 0×03F0 0×0045 MFP24 X3D03A HP USB Universal Card Reader Yes
HP 0×0C27 0×3BFA KBD Y7C05A HIP2 Keystroke Reader Yes
Inepro 0×1DA6 0×0110 KBD

Inepro SCR708.I RFID Reader

Inepro SPIDER RFID Reader

Yes
rf IDEAS 0×0C27 0×0104 Binary pcProx Card Reader (Kofax SafeCom) Yes
rf IDEAS 0×0C27 0×3BFA KBD pcProx Card Reader Yes
rf IDEAS 0×0C27 0×3BFA KBD

RDR-30MR1CKU-MXS

RDR-800R1AKU

RDR-80541AKU-RSOP

RDR-805R1AKU

RDR-805R1AKU-G3

No