History

Lists the History .

To get here, select Menu > History .
Fetching data may be displayed for a little while before you start to see data.

You can also open History from the Properties page of a selected:
- Printer
  
  See what printed on the printer and what changes were made to the printer.
- User
  
  See what the user did and what changes were made to the user.
- Computer
  
  See what printed and what changes were made to Printix Client on the computer.
Select the Type:
- System
  
  Changes to the setup, such as authentication, customization, group synchronization, data extraction, and changes to the user's role.
- Printers
  
  Events involving printers.
- Computers
  
  Events involving computers with Printix Client.
- Users
  
  Events involving users and administrators.
- Documents
  
  Events involving documents (print and capture).
Optionally, select Level to control the amount of information shown.

The levels are as follows: Debug, Info, and Warning. The level is cumulative, that is, if you select Debug, you will also see all events logged at the Debug, Info (default), and Warning level.
Optionally, select Date.
Choose From date and time.
Choose To date and time.
Select Apply.
- Select Refresh to refresh the list.
- For security and confidentiality reasons, documents are not referenced by their name.

Remote Printix support

The below commands can be issued remotely by Printix support for a selected computer:

UPLOAD_LOGS_DIRECT

Request the Printix Client on the computer to upload log files.
TEST_FOR_NEW_SW

Request the Printix Client on the computer to check for new software.
REINITIALIZE_CONFIGURATION

Request the Printix Client on the computer to get its configuration.
DISCOVER_ENVIRONMENT

Request the Printix Client on the computer to discover printers.
GET_DEVICE_STATUS_V2

Request the Printix Client on the computer to get status of printers.
GET_PRINTER_PARAMETERS

Request the Printix Client on the computer to get printer parameters.