Printix Go supported printers and MFPs

• Present card to sign in at the printer to release documents.

• Printix functions: Print (release documents). Capture (deliver scanned documents to your selected workflow destination).

• Control access to multifunction printer (MFP) functions: Copy, Copy in color, Email, Scan, and more.

• Increase security with PIN code (4-digit) for two-factor authentication.

• Alternatively, sign in without card by entering ID code and PIN code on the printer's touchscreen control panel.

• Use existing or new card readers.

• Self-service card registration and management.

[1] Brother: Card readers must be enabled on the printer's web page before installing Printix Go.

[2] Canon: Users can sign in as guest to use functions not locked by Access control.

[3] HP and HP Workpath: Users cannot sign in with card while a native printer function, such as Copy, is in use.

[4] Konica Minolta: Printers may require installation of card reader driver.

[5] Konica Minolta: Users can sign in as guest to use functions not locked by Access control.

[6] Kyocera: Users can sign in as guest to use functions not locked by Access control.

[7] Lexmark: Printix may have issues registering card readers if Keyboard Emulation Reader Driver is installed on the printer. Seen with Elatec (VID 0×09D8, PID 0×0410).

[8] Ricoh: Users can sign in as guest to use functions not locked by Access control.

[9] Xerox: Xerox VersaLink requires installation of the Xerox USB Card Reader.

• Printer administrator password must be set and cannot be blank on the printer.

• Printer's DNS server must be configured.

• It is generally recommended to use the latest printer firmware version.

• In addition to the required Internet endpoints, these must also be unblocked to allow Printix Go to communicate to Printix Cloud (how to test):

  • https://device-api.printix.net

  • https://on-device-api.printix.net

  • https://on-device-printer-sign-in.printix.net

  • https://on-device-printer-release-documents.printix.net

  • https://on-device-capture.printix.net

[1] Brother: Simultaneous sign-in profile verifications, installations, updates, and uninstallations can impact the performance of the affected computers. To lessen the impact, install the Printix Client on more computers on the network.

[2] Epson: Printer will say NO ACTIVE WS. If you sign in anyway, you will get a 401 error. If you present card, nothing happens.

[3] HP: If you sign in, printer will say NO ACTIVE WS. If you sign in anyway, you will get a wrong auth context error. If you present card, nothing happens.

[4] HP Workpath: First, install Printix Go through the HP Command Center, then install Printix Go through the Printix Administrator to configure it to work with your Printix Home.

[5] Konica Minolta: Can be used in Europe and US only. Contact Product Support if you need it in other regions and let us know the country (new solution key required from Konica Minolta). Important to prepare the printer in regards to SSL/TLS, Web browser, and OpenAPI.

[6] Konica Minolta: Printer will say NO ACTIVE WS. If you sign in anyway, you will get a wrong auth context error. If you present card, screen blinks and returns to sign-in page.

[7] Kyocera: First, install Printix Go through the KYOCERA Net Viewer, then install Printix Go through the Printix Administrator to configure it to work with your Printix Home.

[8] Lexmark: Printer will say NO ACTIVE WS. If you sign in anyway, you will get a wrong auth context error. If you present card, sign in works, but when you select Print, the printer will say NO ACTIVE WS.

[9] Ricoh: SSL/TLS must be enabled for IPv4 on the printer and communication must be set to Ciphertext/Cleartext. For Ricoh SOP printers Generation 2, web server password must be the default password.

[10a] Ricoh: Computer with Printix Client for Windows must be online on the printer's network during install, update and uninstall of Printix Go Ricoh. Printix Client for Mac does not support install, update and uninstall of Printix Go Ricoh.

[10b] Ricoh: Printer will say NO ACTIVE WS. If you present card, sign in works, but when you select Print, you are returned to the sign-in page.

[11] Xerox: The Sign in profile must reference an SNMPv1 configuration where the Set Community Name specified in the selected SNMPv1 configuration MUST match the Community Name Read/Write configured as part of SNMPv1/v2 on the printer.

[12] Xerox: If you sign in, print will timeout and say Could not log in. If you present card, nothing happens.

See also:

• Printix Go issues