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How to submit a support request

Before you submit a support request, we recommend you to check if your problem is already listed in Troubleshooting.

See also:

  1. Open the Support page.
  2. Fill out the form.

    To help us investigate and reproduce the issue, include as much detail as possible, such as:

    • The name of the involved user, computer, printer, and print queue.

    • Can the issue be reproduced, or does it happen randomly?

    • When did the issue occur?

  3. As Priority, optionally, select Urgent, High, Normal (default), or Low.
  4. Select Send.

    Use the form on the Support page for a quicker response. If you cannot access Printix Administrator, go to the Printix - Quick Links page, then see the Alternate method to open a technical support case for Printix section near the bottom of the page.