How to get Printix App logs
This is relevant if you have been advised to get the logs and submit these to support with one of these methods:
Upload logs to the cloud
-
Open the Printix App.
You must be signed in to the Printix App to upload logs.
-
Select
Menu
> Diagnostics
.
- Select Upload logs to the cloud.
-
Enter your
Support request number.
Example: 1234
If the support request number does not exist, the logs are not uploaded.
- Select Send.
Email logs
- Open the Printix App.
-
Select
Menu
> Diagnostics
.
- Select Email logs.
-
In the email application, enter the email address supplied by your support representative handling your submitted
support request.
-
If you enter your own email address, you can subsequently save and then attach the logs to your existing support request.
-
- Select Send.