Print issues

To resolve common issues, see the Printix Troubleshooter PDF for instructions.

• When I want to release a document, it says: Document is unavailable

• When I release a document, it says: Working on it

• The submitted document does not appear in Printix App

• Printix App displays "Document release is not possible at the moment due to system error"

• Printix App displays "Internal error"

• The submitted document does not get printed

• Data light on the printer flashes, but nothing is printed

• Document is empty

• Document cannot be released while the user's computer is in Modern Standby

See also:

• How to add an unknown network to a network

• How to change the print driver

• Exclusive access examples