If Printix Go it is already installed, do an Update on the printer as this is required to make Printix Go on the printer reference the Internet endpoint https://on-device-api.printix.net instead of the legacy endpoint https://device-api.printix.net.

On Canon, before installing Printix Capture, install the required Printix Go components through the Canon printer's web page, then install Printix Go through Printix Administrator to configure it to work with your Printix Home.

On Ricoh, a computer with Printix Client for Windows must be online on the printer's network during the installation, update, or uninstallation of Printix Go Ricoh.

On Ricoh, to update from version 0.4.10.0 to version 2.0.0.27 or higher, you MUST do an Uninstall and then an Install.