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How to remove print drivers

If the Printix Client has issues adding a print queue on a Windows computer, it may be that a previously installed version of the print driver has an issue. If advised, perform the below steps, then try to add the print queue again.

Delete the Printix driver cache

  1. Delete the folder: C:\Windows\Temp\Printix-drivercache

Remove driver and driver package

  1. Open Devices and Printers.
  2. Select a printer.
  3. Select Print server properties.

  4. In the Print Server Properties dialog box, select the Drivers tab.
  5. Select the print drivers you want to remove.

    These would be the print drivers that do not install.

  6. Select Remove.

  7. In the Remove Driver And Package dialog box, select Remove driver and driver package.
  8. Select OK.
  9. Select Yes to confirm that you want to delete the selected print driver package.
  10. Restart the computer.
  11. Try to Add the printer again through the Printers menu in the Printix Client.