› Printix Chromebook › How to get Printix Chromebook logs

How to get Printix Chromebook logs

If advised to do so, follow these instructions and submit to support.

  1. Get the Printix.log file.
  2. Get the DevTools information.

Get the Printix.log file

  1. Open the Printix extension in Chrome.
  2. Hold the Ctrl key and select the Printix icon.

    The Printix - options page appears.

  3. Select Download.
  4. Attach the Printix.log file to your support request.

Get the DevTools information

  1. Open Chrome, enter chrome://extensions, then press Enter.

  2. Enable Developer mode in the top right corner.
  3. In the Printix extension, select background page.

    The DevTools dialog box appears.

  4. Select the Network tab.
  5. Print a document if this was the issue.

    The communication can now been seen in the DevTools dialog box.

  6. Select the printjobs item and make a readable screen shot of the content of the Headers and Response tabs.