How to get logs from Ricoh printers
Ricoh printers
- Open the printer's web page and log in as administrator.
-
In the address, delete what comes after the printer's IP address and insert:
/web/entry/df/websys/direct/getSysInfo.cgi
Example: https://192.168.1.10/web/entry/df/websys/direct/getSysInfo.cgi - Set Number of days to 1 (the same day you experienced issue with the installation or use of Printix Go).
- Select Calculate (might take a few minutes).
- Select Start to obtain a tar file (MachineInfo_xxx.tar).
- Make the tar file available to us through a link. If it is smaller than 6 MB, you can attach it to your support request.
Ricoh SOP printers Generation 2
- Open the printer's web page and log in as administrator.
-
In the address, delete what comes after the printer's IP address and insert:
/web/entry/df/websys/direct/getSysInfo.cgi
Example: https://192.168.1.10/web/entry/df/websys/direct/getSysInfo.cgi - Set Number of days to 1 (the same day you experienced issue with the installation or use of Printix Go).
- Select Download (might take a few minutes) to obtain a tar file (MachineInfo_xxx.tar).
- Make the tar file available to us through a link. If it is smaller than 6 MB, you can attach it to your support request.