How to update Printix Go
These instructions do not apply to clientless environments. For vendor-specific instructions about clientless update, see: Canon, Lexmark, or Ricoh.
The table below shows the effect of doing an Update for Printix Go.
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Update printers from view mode on the printers page
Printers with an outdated Go version are listed with their version number in orange.
| Vendor | Go version | Capture version | Go configuration | Go software | Side effect on printer |
|---|---|---|---|---|---|
| Brother | 2026.1.0.0 | 2026.1.0.0 | Updates | Updates | Brother printer's screen is updated within a few seconds. |
| Canon | 2026.1.0.0.84 | 2026.1.0.0.84 1 | Updates | n.a. | Canon printer's screen is updated within a few seconds. |
| Epson | 2026.1.0.0 | - | Updates | n.a. | Epson printer's screen is updated within a few seconds. Network interface restarts leaving it disconnected from the network for about 1 minute. |
| Fujifilm | 2026.1.0.4 | 2026.1.0.4 | Updates | n.a. | Fujifilm printer's screen is updated within a few seconds. |
| HP | 2026.1.0.0 | 2026.1.0.0 | Updates | n.a. | HP printer's screen is updated within a few seconds. |
| HP Workpath | 2025.4.0.9 | - | Updates | n.a. | HP printer's screen is updated within a few seconds. |
| Konica Minolta | 2026.1.0.0 | 2026.1.0.0 | Updates | n.a. | Konica Minolta printer's screen is updated within a few seconds. |
| Kyocera | 2025.4.0.10 | 2025.4.0.10 | Updates | n.a. | Kyocera printer's screen is updated within a few seconds. |
| Lexmark | 2026.1.0.176 | 2026.1.0.176 | Updates | n.a. | Lexmark printer's screen is updated within a few seconds. |
| Ricoh | 2026.1.0.36 | 2026.1.0.36 1 | Updates | Updates | Ricoh printer restarts twice (can take 10–25 minutes). |
| Xerox | 2026.1.0.0 | 2026.1.0.0 | Updates | n.a. | Xerox printer's screen is updated within a few seconds, but VersaLink printers needs to be manually restarted (can take 2–3 minutes). |
1 For Canon and Ricoh, Print and Capture are part of the same application, so the Print and Capture versions are identical.
Update printers from view mode on the printers page
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Ensure that nobody is using the printers during the update.
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To update Canon printers, first, you need to manually reinstall the Printix Go Canon components.
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To update Kyocera printers, instead of following the steps below, you need to follow the steps in reinstall Printix Go Kyocera in both the Printix Administrator and the KYOCERA Net Viewer.
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Open the
Printers page and select
View mode.
- Select Printix Go.
- Select Confirm.
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Optionally, select printers.
Printers with an outdated Go version are listed with their version number in orange.
- Select Actions in the upper left corner and select Update.
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Select
Update.
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On Lexmark, you need to manually restart the printer after the update. Otherwise, you cannot use the Printix application on the printer.
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On Ricoh, a computer with Printix Client for Windows must be online on the printer's network during the update of Printix Go Ricoh.
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On Ricoh, to update from version 0.4.10.0 to version 2.0.0.27 or higher, you MUST do an Uninstall and then an Install.
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Update a single printer
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Ensure that nobody is using the printer during the update.
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To update Canon printers, first, you need to manually reinstall the Printix Go Canon components.
-
To update Kyocera printers, instead of following the steps below, you need to reinstall Printix Go Kyocera in both the Printix Administrator and the KYOCERA Net Viewer.
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Open
Printer
properties and select the
Printix Go
tab.
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Select
Update.
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On Lexmark, you need to manually restart the printer after the update. Otherwise, you cannot use the Printix application on the printer.
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On Ricoh, a computer with Printix Client for Windows must be online on the printer's network during the update of Printix Go Ricoh.
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On Ricoh, to update from version 0.4.10.0 to version 2.0.0.27 or higher, you MUST do an Uninstall and then an Install.
It can take up to a minute for the update to finish, but the update status does not change without refreshing the page.
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On Ricoh, the update takes 10–25 minutes.
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Update multiple printers
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Ensure that nobody is using the printers during the update.
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To update Canon printers, first, you need to manually reinstall the Printix Go Canon components.
-
To update Kyocera printers, instead of following the steps below, you need to reinstall Printix Go Kyocera in both the Printix Administrator and the KYOCERA Net Viewer.
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Select
.
- Select the Printix Go tab.
- Select the name of a Go configuration to open the Go configuration page.
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Select
Update.
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On Lexmark, you need to manually restart the printer after the update. Otherwise, you cannot use the Printix application on the printer.
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On Ricoh, a computer with Printix Client for Windows must be online on the printer's network during the update of Printix Go Ricoh.
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On Ricoh, to update from version 0.4.10.0 to version 2.0.0.27 or higher, you MUST do an Uninstall and then an Install.
For Ricoh printers, consider making separate configurations, so in the future, when you want to update the Printix Go Ricoh software, this can be done in stages, yet efficiently. This is because the Ricoh printer will restart twice and this takes 10–25 minutes, and during this period, the printer is unavailable to users.
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