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How to update Printix Go

The table below shows the effect of doing an Update for Printix Go.

Vendor Go version Capture version Go configuration Go software Side effect on printer
Brother 2.3.0.0 - Updates n.a. Brother printer's screen is updated within a few seconds.
Epson 2.3.0.0 - Updates n.a. Epson printer's screen is updated within a few seconds. Network interface restarts leaving it disconnected from the network for about 1 minute.
Fujifilm 2.3.0.3 - Updates n.a. Fujifilm printer's screen is updated within a few seconds.
HP 2.3.0.0 2.3.0.0 Updates n.a. HP printer's screen is updated within a few seconds.
HP Workpath 2.3.0.10 - Updates n.a. HP printer's screen is updated within a few seconds.
Konica Minolta 2.3.0.0 2.3.0.0 Updates n.a. Konica Minolta printer's screen is updated within a few seconds.
Kyocera 2.3.0.5 2.3.0.5 Updates n.a. Kyocera printer's screen is updated within a few seconds.
Lexmark 2.3.0.4 - Updates Updates Lexmark printer's screen is updated within a few seconds.
Ricoh 2.1.3.21 2.1.3.19 Updates Updates Ricoh printer restarts twice (can take 10–25 minutes).
Xerox 2.3.0.0 - Updates n.a. Xerox printer's screen is updated within a few seconds, but VersaLink printers needs to be manually restarted (can take 2–3 minutes).

Update printers from view mode on the printers page

To update Kyocera printers, instead of following the steps below, you need to reinstall Printix Go Kyocera in both the Printix Administrator and the KYOCERA Net Viewer.

  1. Open the Printers page and select View mode.
  2. Select Printix Go.
  3. Select Confirm.
  4. Optionally, select printers.

    Printers with an outdated Go version are listed with their version number in orange.

  5. Select Actions in the upper left corner and select Update.
  6. Select Update.

    • On Brother, ensure that nobody is using the printer during the update. Otherwise, the user's processes are cancelled.

    • On Ricoh, a computer with Printix Client for Windows must be online on the printer's network during the uninstallation of Printix Go Ricoh.

    • On Ricoh, to update from version 0.4.10.0 to version 2.0.0.27 or higher, you MUST do an Uninstall and then an Install.

Update a single printer

To update Kyocera printers, instead of following the steps below, you need to reinstall Printix Go Kyocera in both the Printix Administrator and the KYOCERA Net Viewer.

  1. Open Printer properties and select the Printix Go tab.
  2. Select Update.

    • On Brother, ensure that nobody is using the printer during the update. Otherwise, the user's processes are cancelled.

    It can take up to a minute for the update to finish, but the update status does not change without refreshing the page.

    • On Ricoh, a computer with Printix Client for Windows must be online on the printer's network during the uninstallation of Printix Go Ricoh.

    • On Ricoh, the installation takes 10–25 minutes.

    • On Ricoh, to update from version 0.4.10.0 to version 2.0.0.27 or higher, you MUST do an Uninstall and then an Install.

Update multiple printers

To update Kyocera printers, instead of following the steps below, you need to reinstall Printix Go Kyocera in both the Printix Administrator and the KYOCERA Net Viewer.

  1. Select Menu > Settings .
  2. Select the Printix Go tab.
  3. Select Go configuration name (Example: Copy is unlocked) to open the Go configuration page.

  4. Select Update.

    • On Brother, ensure that nobody is using the printer during the update. Otherwise, the user's processes are cancelled.

    • On Ricoh, a computer with Printix Client for Windows must be online on the printer's network during the uninstallation of Printix Go Ricoh.

    • On Ricoh, to update from version 0.4.10.0 to version 2.0.0.27 or higher, you MUST do an Uninstall and then an Install.

    For Ricoh printers, consider making separate configurations, so in the future, when you want to update the Printix Go Ricoh software, this can be done in stages, yet efficiently. This is because the Ricoh printer will restart twice and this takes 10–25 minutes, and during this period, the printer is unavailable to users.