How to update Printix Go
The table below shows the effect of doing an Update for Printix Go.
-
Update printers from view mode on the printers page
Printers with an outdated Go version are listed with their version number in orange.
| Vendor | Go version | Capture version | Go configuration | Go software | Side effect on printer |
|---|---|---|---|---|---|
| Brother | 2025.1.0.0 | 2025.1.0.0 | Updates | n.a. | Brother printer's screen is updated within a few seconds. |
| Canon | 2025.1.0.191 | - | Updates | n.a. | Canon printer's screen is updated within a few seconds. |
| Epson | 2025.1.0.0 | - | Updates | n.a. | Epson printer's screen is updated within a few seconds. Network interface restarts leaving it disconnected from the network for about 1 minute. |
| Fujifilm | 2.5.0.2 | 2.5.0.2 | Updates | n.a. | Fujifilm printer's screen is updated within a few seconds. |
| HP | 2025.1.0.0 | 2025.1.0.0 | Updates | n.a. | HP printer's screen is updated within a few seconds. |
| HP Workpath | 2.3.0.10 | - | Updates | n.a. | HP printer's screen is updated within a few seconds. |
| Konica Minolta | 2025.1.0.0 | 2025.1.0.0 | Updates | n.a. | Konica Minolta printer's screen is updated within a few seconds. |
| Kyocera | 2025.1.0.4 | 2025.1.0.4 | Updates | n.a. | Kyocera printer's screen is updated within a few seconds. |
| Lexmark | 2.4.0.13 | - | Updates | Updates | Lexmark printer's screen is updated within a few seconds. |
| Ricoh | 2025.1.0.7 | 2025.1.0.6 | Updates | Updates | Ricoh printer restarts twice (can take 10–25 minutes). |
| Xerox | 2025.1.0.0 | 2025.1.0.0 | Updates | n.a. | Xerox printer's screen is updated within a few seconds, but VersaLink printers needs to be manually restarted (can take 2–3 minutes). |
Update printers from view mode on the printers page
-
To update Canon printers, first, you need to manually reinstall the Printix Go Canon components.
-
To update Kyocera printers, instead of following the steps below, you need to follow the steps in reinstall Printix Go Kyocera in both the Printix Administrator and the KYOCERA Net Viewer.
-
Open the
Printers page and select
View mode.
- Select Printix Go.
- Select Confirm.
-
Optionally, select printers.
Printers with an outdated Go version are listed with their version number in orange.
- Select Actions in the upper left corner and select Update.
-
Select
Update.
-
On Brother, ensure that nobody is using the printer during the update. Otherwise, the user's processes are cancelled.
-
On Ricoh, a computer with Printix Client for Windows must be online on the printer's network during the uninstallation of Printix Go Ricoh.
-
On Ricoh, to update from version 0.4.10.0 to version 2.0.0.27 or higher, you MUST do an Uninstall and then an Install.
-
Update a single printer
-
To update Canon printers, first, you need to manually reinstall the Printix Go Canon components.
-
To update Kyocera printers, instead of following the steps below, you need to reinstall Printix Go Kyocera in both the Printix Administrator and the KYOCERA Net Viewer.
-
Open
Printer
properties and select the
Printix Go
tab.
-
Select
Update.
-
On Brother, ensure that nobody is using the printer during the update. Otherwise, the user's processes are cancelled.
It can take up to a minute for the update to finish, but the update status does not change without refreshing the page.
-
On Ricoh, a computer with Printix Client for Windows must be online on the printer's network during the uninstallation of Printix Go Ricoh.
-
On Ricoh, the installation takes 10–25 minutes.
-
On Ricoh, to update from version 0.4.10.0 to version 2.0.0.27 or higher, you MUST do an Uninstall and then an Install.
-
Update multiple printers
-
To update Canon printers, first, you need to manually reinstall the Printix Go Canon components.
-
To update Kyocera printers, instead of following the steps below, you need to reinstall Printix Go Kyocera in both the Printix Administrator and the KYOCERA Net Viewer.
-
Select
Menu > Settings
.
-
Select the
Printix Go
tab.
-
Select Go configuration name (Example:
Copy is unlocked) to open the
Go configuration page.
-
Select
Update.
-
On Brother, ensure that nobody is using the printer during the update. Otherwise, the user's processes are cancelled.
-
On Ricoh, a computer with Printix Client for Windows must be online on the printer's network during the uninstallation of Printix Go Ricoh.
-
On Ricoh, to update from version 0.4.10.0 to version 2.0.0.27 or higher, you MUST do an Uninstall and then an Install.
For Ricoh printers, consider making separate configurations, so in the future, when you want to update the Printix Go Ricoh software, this can be done in stages, yet efficiently. This is because the Ricoh printer will restart twice and this takes 10–25 minutes, and during this period, the printer is unavailable to users.
-