› Printix Administrator › Printers › Printer properties › Diagnostics

Diagnostics

Use the Diagnostics tab to see the Status of a printer:

  • Ready

  • Warning

  • Error

  • Printer is not monitored or not responding: The status text is the last known status of the printer.

    • Select Network (Network1) to see details about this.

    • Select Printer (Reception) to see details about this.

    • Select Printer (ASD) icon to open the Printer properties page.

    • See Toner levels in percentage.

      Not all printers can report toner levels. See "Printer requirements" in the Printix Technical Specifications.

Warning status details

Possible causes for printer Warning status:

  • Paper low

  • Input tray is empty

  • Toner low

  • Service required

  • Marker supply missing

  • Output tray near full

  • Overdue preventive maintenance

Error status details

Possible causes for printer Error status:

  • No paper

  • No toner

    • This status is also reported if any other consumables, besides ink (Black, Cyan, Magenta, and Yellow), are empty. The error can also depend on the printing technology and the user's role.

  • Door open

  • Jammed

  • Input tray missing

  • Output tray missing

  • Output tray full

  • Offline

    • Printer is not powered on.

    • Printer is not connected to the network.

    • Printer address has changed.

Printer registration issues

If you are trying to add a printer and have issues, open the Unregistered printers page.