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How to use Printix Go on HP printers

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Sign in with an ID code at an HP printer

  1. Enter your ID code (6 digits).

    • Select the Eye to see the digits entered.

    • If you do not know your ID code:

      • Select Forgot code to open a new screen with a QR code. Use the camera on your phone or tablet to scan the QR code to open the Cards and codes menu in the Printix App, or browse to the URL provided to reset your ID code.

  2. Enter your PIN code (4 digits).

    • The PIN code is the same whether you sign in with an ID code or card.

    • Select the Eye to see the digits entered.

    • If you do not know your PIN code:

      • Select Forgot code to open a new screen with a QR code. Use the camera on your phone or tablet to scan the QR code to open the Cards and codes menu in the Printix App, or browse to the URL provided to reset your PIN code.

Sign in with card at an HP printer

  1. Swipe your card at the card reader on the printer.

    • Before 60 seconds have elapsed, select the Print icon.

    • A computer with Printix Client must be online on the printer's network. Otherwise, nothing happens when the card is swiped.

  2. If prompted, enter your PIN code (4 digits).

    • The PIN code is the same whether you sign in with an ID code or card.

    • Select the Eye to see the digits entered.

    • If you do not know your PIN code:

      • Select Forgot code to open a new screen with a QR code. Use the camera on your phone or tablet to scan the QR code to open the Cards and codes menu in the Printix App, or browse to the URL provided to reset your PIN code.

Release documents at an HP printer

  1. Sign in to the printer.
  2. Before 60 seconds have elapsed, select the Print icon.

    On HP Workpath printers, the icon is called Printix Go.

  3. Select the documents to release, or select Select all (the check box in the top right corner).

  4. Select Print at the bottom of the screen.

Delete documents

  • Select the documents to delete and select Delete .

  • Documents are automatically deleted if you do not print them within a specified period (default is 24 hours).

Capture at an HP printer

Capture is not supported on HP printers that use the HP Workpath platform.

The capture process consists of three steps:

  • Scan and upload

    As soon as the document is scanned and uploaded, you are returned to the list of workflows, while the processing and delivery continue in the background.

  • Processing

    The scanned document is processed by Optical Character Recognition (OCR), and a searchable PDF, an image-only PDF, or a Microsoft Word file is created.

    While "Bypass output document generation" is selected, the processing step is skipped. See Bypass output document generation for details.

  • Delivery

    The document is sent in email, transferred to a cloud destination (OneDrive or SharePoint), or transferred to a Connector destination.

  1. Sign in to the printer.
  2. Select the Capture icon.

    A list of capture workflows appears.

  3. Select the appropriate workflow.

    If you are signed in with the System manager role, the Active information (Yes or No) is displayed.

    After selecting a workflow, the workflow details appear.

    If the printer does not support a setting from the selected workflow, that setting is changed to its default value.

    Example: If Paper size was set to Select automatically in the workflow, but the printer is not capable of identifying the paper size, the printer uses its default paper size (such as Letter).

    If the printer incorrectly selects a setting, you can change it in the next step.

  4. Optionally, select the Gear icon in the upper left corner to change the scan settings.

    • Some HP printers support the following options:

      • Job Build: Gives you the option to combine multiple sets of documents into a single print job.

      • Paper Tray: Controls where the printer takes the paper from.

      • Image Preview: Displays the first page of your document during capture.

      • Progress Dialog Mode: Displays the current stage of the capture process while scanning.

    • Select Close to save your changes and return to the workflow details.

    • Select X to return to the workflow details without saving your changes.

    You return to the screen with the workflow details.

  5. If the top row under the workflow's name displays Data entry, data entry is required. Select Next.

    If you do not see Data entry in the top row, skip this step.

    After selecting Next, the data entry screen appears.

    Enter valid information into each box. (For example, if numbers are required, do not enter letters. For numbers, only whole numbers are accepted.) If the printer has an integrated keyboard, you can use it to enter the information. You can also press Enter to move to the next field.

    You can also select the Gear icon on the data entry screen to change the scan settings.

  6. Place the document in the appropriate paper source:

    In the scan settings, if Paper Tray was set to Manual feed or ADF, place the document on the selected location. If it was set to Automatically select, the printer attempts to detect where you feed the paper to it.

  7. Select Start to start scanning.

    • If you do not want to start the scan, select X to cancel and return to the list of workflows.

    • If Image Preview was enabled in the scan settings, the first page of your document is displayed while scanning.

    • If Progress Dialog Mode was enabled in the scan settings, you can select Cancel Job during capture to cancel scanning.

    • If Job Build was enabled in the scan settings, the Add Pages screen appears after the printer finished scanning.

  8. If the printer displays the Add Pages screen, you can decide if you want to scan further pages.

    • If you want to continue scanning, place the new documents in the printer, select a paper size, then select Scan.

    • If you want to finish scanning, select Done.

    • If you do not want to keep the scanned documents, select Cancel Job.

Sign out from an HP printer

You can sign out from the printer using these methods:

  • Automatic sign-out if no activity.

    • If the printer does not register key presses or touchscreen activity for a set amount of time, you are signed out automatically.

  • Select Sign out on the printer's Home screen.

    • To access the printer's Home screen, select the Home button.

  • Swipe your card at the card reader on the printer.

    • If you were already signed in, you are signed out. If another user was signed in, that user is signed out and you must swipe your card again to sign in.

Register card on an HP printer

You can register multiple cards. When your card is registered, the date and time of the registration is recorded together with the card number. If different card readers are used, the same card can be registered with different formats (card numbers). In this situation, you can register the same card with each type of card reader.

  1. Swipe the card at the card reader on the printer.

    A 6-digit card registration code appears. The code is valid for 1 hour.

  2. Register your card using one of the following methods:

Scan the QR code with the camera on your phone

  1. Use the camera on your phone or tablet to scan the QR code displayed on the printer's touchscreen.

    Scanning the QR code opens the web Printix App in your browser and registers the card. You may be prompted to sign in to the web Printix App.

    • With iOS/iPadOS 11 or newer, you can use the camera to scan the QR code.

    • With the Google application installed on your Android phone or tablet, you can perform a Google screen search to scan the QR code.

    • If your QR scanner app (not part of Printix) prompts you to open the link in a browser, select that option.

  2. Select Close.

Scan the QR code with the Printix App on your phone

If you are using the Printix App on your phone or tablet, you can:

  1. Open the Printix App for Android or iOS/iPadOS.

  2. Select Menu > Cards and codes.
  3. Select Register card.
  4. Select Scan , then point the camera to the QR code displayed on the printer's touchscreen.

    Alternatively, you can enter the 6-digit card registration code you saw previously and select Save.