Diagnostics

Select the Diagnostics tab to collect the latest status from the computer.

Collected

  • Collected

    The date and time the status was collected. Empty if the computer is not available.

Printers

  • Printix printers

    Number of print queues handled by Printix. Name starts with the three-letter printer ID.

  • Printers in total

    Number of print queues defined on this computer, including those used at home or outside the company.

Documents

All the statistics are calculated since the last time the Printix Service program was started on the computer.

  • New

    Number of submitted documents.

  • Printed in total

    Number of documents printed.

  • Printed

    Number of documents that were printed directly.

  • Printed later

    Number of documents that were released and printed with Print Later.

  • Stored on computer

    Number of documents currently stored on the computer.

Communication

All the statistics are calculated since the last time the Printix Service program was started on the computer.

  • Proxy

    Is Yes if the computer has established secure communication with the Printix Cloud.

  • Average response time

    Number of milliseconds it takes for Printix Cloud to respond in average.

  • Polling tasks

    Number of scheduled tasks, such as printer status and statistics reporting.

  • Priority tasks

    Number of tasks that had to be executed right away, such as sign-in and diagnostics.

  • Packages sent

    Number of packages sent.

  • Packages received

    Number of packages received.

  • Bytes sent

    Number of bytes sent.

  • Bytes received

    Number of bytes received.

Server responses

List of server responses and their frequency. Server errors are not translated.

Examples:

  • OK

  • Unauthorized

Printer errors

List of printers with reported errors and the number of errors reported for each printer.