› Troubleshooting › Add printer issues › Device setup in progress

Device setup in progress

On Windows, when you open the Control Panel and Devices and Printers, your newly added printer is shown as installed, but the status is stuck in: Device setup in progress. You may also notice that the printer is listed under Unspecified devices. Despite this, the printer can be selected from applications and printed to.

This may happen if Windows has issues downloading the correct icon for the printer. Issue has been reported for Windows 10, version 1903.

Resolution: If restarting the computer does not solve the issue, disable automatic download of custom icons available for your printers.

  1. Press Windows+R.

    The Run dialog box appears.

  2. Type regedit, then select OK.

    Select Yes if prompted.

    The Registry Editor appears.

  3. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Device Metadata.
  4. Change the value PreventDeviceMetadataFromNetwork from 0 to 1.
  5. Restart the computer.