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Missing printer information

Unable to get any information from the printer.

Resolution: Confirm the following requirements, then try again.

  • Ensure that SNMP is not disabled on the printer.

  • Ensure that the communication is not blocked by a firewall.

We recommend to restart the printer after having made changes to its SNMP configuration. You can use SnmpWalk to test that SNMP communication is working.

For SNMP communication to work, UDP port 161 must be open. Consult you printer's documentation to find out where SNMP is configured on your printer's web page. If the printer does not support SNMP, you can use Manual registration on the Unregistered printers page.