› FAQ › What if the Internet connection is lost?

What if the Internet connection is lost?

When the Printix Client loses connection to the Internet, a yellow dot is displayed on the Printix Client icon , indicating the Printix Client is in the state Connection failed.

When the connection fails, a red dot is displayed on the Printix Client icon instead. The yellow dot can also appear next to the red dot if additionally, your Printix Client is also on an unknown network.

Without an Internet connection, you are temporarily unable to:

As long as users remain signed in and keep their computer powered on, they can:

  • Print directly to printers on the network.

    To print in offline mode, the following condition must be fulfilled:

    • The Printix Client and the target printer must be on the same network.

  • Use Print Anywhere, but they cannot release any documents.

    • The Printix Client displays the message Printix is currently offline. Your document {file name} can be released when Printix is online again.

    • Starting from Printix Client version 1.3.1286.0, if the setting Allow direct print if offline is selected, the Printix Client displays the message Printix is currently offline. You cannot release your document from Printix Anywhere until Printix is online again. Consider printing your document now by selecting a different printer, and it prompts you to select a printer. Printers are listed only if they are on the same network as your computer, AND if you have previously released documents to them.

      If users select Printix Anywhere, their document can only be released when the Internet connection is restored. Alternatively, they can print their document immediately at another printer that is listed.

  • Use Print Later, but they cannot release any documents.

    • If the setting Allow direct print if offline is selected, the Printix Client displays the message Printix is currently offline. If you select Print Later, you can only release your document when Printix is online again, and it prompts you to print now or use Print Later.

      If you still decide to use Print Later, your document can only be released when the Internet connection is restored. Alternatively, you can Print the document immediately at the printer you originally selected.

    • If the setting Allow direct print if offline is not selected, the Printix Client displays the message Printix is currently offline. Your document {file name} can be released when Printix is online again, and it does not prompt you to make a choice.

If the Printix Client is offline and the printer is also unreachable (for example, it is offline or on another network), the print fails, then the Printix Client displays the message Document {file name} deleted. Your document cannot be printed, because Printix Client is offline and cannot reach the target printer ({printer name}).

When the Internet connection is restored, all functionality is working again and users can:

  • Release documents

    Including any Print Anywhere and Print Later documents users submitted while the Internet connection was lost.

  • Reprint documents

    Including any documents users submitted with direct print while the Internet connection was lost.