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Copilot

Copilot uses AI technology to guide you directly to specific help topics, or in some cases, assist you in setting up certain aspects of Printix.

If Copilot is not configured for you yet, you can configure Copilot in Printix Administrator.

After it is configured, you can access Copilot from any page in Printix Administrator by selecting the purple button in the lower right corner.

If Copilot is already configured but you want to change its settings, see Generative AI.

Configure Copilot in Printix Administrator

If Copilot is not configured in Printix Administrator for you yet, the Dashboard displays Try Tungsten Automation Copilot. To configure Copilot for the first time:

  1. From the Dashboard in Printix Administrator, select Configure Copilot to get started. If you are on a different screen of Printix Administrator, you can also select the purple button in the lower right corner.

    The Configure AI Provider dialog box appears.

  2. Ensure that Enable is selected.
  3. Select a provider.

    To use any other provider than Printix, you must have access to an AI provider. If you do not have access to an AI provider, select Printix.

  4. If you selected any other provider than Printix, fill in the empty fields based on the configuration details of your selected provider.
  5. Select Save.

Use Copilot

  1. In the Copilot chat box, ask a question or write down what you need help with.

    Copilot attempts to populate the chat box with related Help topic titles with a short summary.

    If Copilot could not handle your request, the chat box is populated with administrative actions that Copilot can execute.

  2. If Copilot found a Help topic that seems helpful to you, select the Help topic title to be navigated to the corresponding page.
  3. Optionally, select an administrative action that Copilot listed.

    Copilot lists all administrative actions that it can help you with. Here are some examples of the supported actions:

    • Add a network

    • Add a user

    • Discover printers

    • Enable authentication

    • Submit a support request

    If you selected an action, you are navigated to the appropriate page. On the destination page, Copilot automatically fills in any field that could be extracted from your chat interaction. You can then verify the entered data, fill in the rest of the data, and complete the action.

  4. If you want to stop using Copilot, you can collapse the chat box by selecting the Down arrow in the upper right corner.