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How to prepare Canon printer for Printix Go

Before installing Printix Go, the printer needs to be set up correctly.

Download the Canon ZIP file

  1. Open the Software page.
  2. Scroll to the Printix Go section and select Canon (ZIP) to download it.
  3. Unpack the downloaded ZIP file.

    The unpacked folder contains other ZIP files.

  4. Unpack the ZIP file that represents the region where you will use the Canon printer.

    • CAUS: Australia

    • CCHN: China

    • CEL: Europe, Middle East, Africa (EMEA)

    • CKOR: Korea

    • CUSA: Americas

    The unpacked folder contains three JAR files (login, print, and capture), which you will need later for installation.

Configure the printer before installation

  1. Open the printer's web page and log in as administrator.
  2. Select Settings/Registration.
  3. In the left-hand menu, under Management Settings, select License/Other.
  4. Select ACCESS MANAGEMENT SYSTEM Settings.
  5. Ensure that Use ACCESS MANAGEMENT SYSTEM is selected.
  6. Select OK.

Set the time on the printer

For print and capture to work on Canon printers, the printer's date and time must match the GMT time zone. Even a 10-second difference can cause errors.

For instructions, see How to synchronize the time on a Canon printer.

Enable card readers for the printer

This section is only relevant if card readers are used.

  1. Open the printer's web page and log in as administrator.
  2. Select Settings/Registration.
  3. In the left-hand menu, select External Interface.
  4. Select USB Settings.
  5. Ensure that Use MEAP Driver for USB Input Device is selected.
  6. Select OK.

Install the required components on a single Canon printer

These steps describe how to install the required applications on a single Canon printer.

To install these applications on multiple printers simultaneously, you can use the Canon imageWARE Enterprise Management Console instead. This console can be downloaded from the European Canon Developer Portal (registration is required). To use the console, refer to Canon's documentation about "Code-Signed MEAP Application Installation and Distribution Work Instructions," which can also be downloaded from the European Canon Developer Portal.

  1. On the home page of the printer's web page, select Service Management Service.

    If you were not on the home page, select the printer's model in the upper left corner (such as imageRUNNER ADVANCE) to return to the home page.

  2. In the left-hand menu, select Install MEAP Application.
  3. To install the Print application:
    1. Next to Application File Path, select Choose File.
    2. Browse to the JAR files you unpacked in Download the Canon ZIP file, and select the JAR file that has print in its filename.
      Example: device-canon-meap-print-dist.jar
    3. Next to License File Path, select Choose File.
    4. Select the license file you obtained in How to apply a Canon license.
    5. Select Install and Start as the operation.
    6. Select Install in the upper right corner.

      The installation of the first component is started.

      After the installation is finished, if you select MEAP Application Management in the left-hand menu, you should see Printix Go Print in the list of applications. If you do, return to Install MEAP Application before you go to the next step.

  4. To install the Capture application:
    1. Next to Application File Path, select Choose File.
    2. Browse to the JAR files you unpacked in Download the Canon ZIP file, and select the JAR file that has capture in its filename.
      Example: device-canon-meap-capture-dist.jar
    3. Next to License File Path, select Choose File.
    4. Select the license file you obtained in How to apply a Canon license.
    5. Select Install and Start as the operation.
    6. Select Install in the upper right corner.

      The installation of the second component is started.

      After the installation is finished, if you select MEAP Application Management in the left-hand menu, you should see Printix Go Capture in the list of applications.

  5. In the left-hand menu, select Enhanced System Application Management.
  6. To install the Login application:
    1. Next to Enhanced System Application File Path, select Choose File.
    2. Browse to the JAR files you unpacked in Download the Canon ZIP file, and select the JAR file that has login in its filename.
      Example: device-canon-meap-login-dist.jar
    3. Next to License File Path, select Choose File.
    4. Select the license file you obtained in How to apply a Canon license.
    5. Select Install and Start or Enable as the operation.
    6. Select Install in the lower right corner.

      The installation of the third component is started.

      After the installation is finished, you should see Printix Go Login in the list of applications.

      Do not switch to another login application while Printix Go Login is installed. Otherwise, the previously installed Printix Go Print component will also be unable to properly operate.

      If you restart a Canon printer for the first time after installing the Printix Go Login application, the printer may take up to 10 minutes to restart.

How to uninstall Printix Go from a Canon printer

Printix Go must be uninstalled from both the Printix Administrator and the printer's web page.

  1. Uninstall Printix Go from the Printix Administrator.
  2. Open the printer's web page and log in as administrator.
  3. In the left-hand menu, select Enhanced System Application Management.
  4. Select Switch next to a different login service (such as User Authentication).
  5. Restart the printer.

    Wait until the printer is restarted before moving on to the next step.

  6. To uninstall the Login application:
    1. Select Printix Go Login.
    2. Under License Information, select License Management.
    3. Under Disable License File, select Disable. If prompted, select Yes.

      You are returned to the License Management page.

    4. Under Download/Delete Disabled License File, select Delete. If prompted, select Yes.
    5. Select Back.

      You are returned to the Enhanced System Application Management page.

    6. Select Uninstall next to Printix Go Login.

      The uninstallation of the first application is started.

      After the uninstallation is finished, you should not see Printix Go Login in the list of applications.

  7. In the left-hand menu, select MEAP Application Management.
  8. To uninstall the Print application:
    1. Select Printix Go Print.
    2. Under License Information, select License Management.
    3. Under Disable License File, select Disable. If prompted, select Yes.

      You are returned to the License Management page.

    4. Under Download/Delete Disabled License File, select Delete. If prompted, select Yes.
    5. Select Back.

      You are returned to the MEAP Application Management page.

    6. Select Uninstall next to Printix Go Print.

      The uninstallation of the second application is started.

      After the uninstallation is finished, you should not see Printix Go Print in the list of applications.

  9. To uninstall the Capture application:
    1. Select Printix Go Capture.
    2. Under License Information, select License Management.
    3. Under Disable License File, select Disable. If prompted, select Yes.

      You are returned to the License Management page.

    4. Under Download/Delete Disabled License File, select Delete. If prompted, select Yes.
    5. Select Back.

      You are returned to the MEAP Application Management page.

    6. Select Uninstall next to Printix Go Capture.

      The uninstallation of the third application is started.

      After the uninstallation is finished, you should not see Printix Go Capture in the list of applications.

How to update Printix Go Canon for a single printer

To update Printix Go on multiple printers simultaneously, you can use the Canon imageWARE Enterprise Management Console instead.

  1. Open the printer's web page and log in as administrator.
  2. In the left-hand menu, select Enhanced System Application Management.
  3. Select Switch next to a different login service (such as User Authentication).
  4. Restart the printer.
  5. Download and unpack the latest version of the Canon ZIP file.
  6. Install the Printix Go Login, Printix Go Print, and Printix Go Capture applications as described above.

    Use the JAR files from the newly downloaded Canon ZIP file during the reinstallation.

  7. Restart the printer again.
  8. Update Printix Go through Printix Administrator.