› Printix Go › Printix Go Canon - How to › How to get logs from Canon printers

How to get logs from Canon printers

Before you can get logs from a Canon printer, ensure that the printer is correctly set up. See How to prepare Canon printer for Printix Go.

  1. Open the advanced settings of the printer.
  2. Select the check box next to Update Device Log.
  3. In Current Log Level, select the desired log type.

    If you select None, the logs are disabled.

  4. Select Submit.
  5. Select Service Management Service.
  6. In the left-hand menu, select MEAP Application Log Management.
  7. Select Download Application Logs.

    The log file (ZIP) can be downloaded to a preferred location on your computer. You can open the text file it contains to view the logs.