How to set up and use Printix from US data center

If you want to start a new Printix Home that is hosted in the US instead of the European data center (EUDC), contact your Tungsten Automation sales representative. By default, all Printix Homes are hosted in the EUDC, and it is not possible to migrate Printix Homes to another data center. Your configuration data, printed documents, and captured documents reside in one data center used by your Printix Home, which cannot be shared between data centers.

US data center details

Hosted in US (select customers)

Example: ajax.us.printix.net
- Secure Microsoft Azure Data Center in the US [Central US]
- Secure Amazon Web Services Data Center in the US [US East (N Virginia) us-east-1]

Internet endpoints that must be unblocked

If you use a web proxy or SSL inspection, it may prevent sign-in to the Printix Client. Add the printix.net domain and subdomains as exceptions to ensure traffic is not blocked.

The syntax for adding exceptions varies depending on the software you use. Refer to your security software's documentation to determine the syntax for specifying the domain and subdomains. Here are a few common examples of wildcard syntax:

*.printix.net
.printix.net

Unblocking (or whitelisting) must be based on URLs rather than IP address information, as the latter is subject to change.

The specific internet endpoints that must be unblocked are listed below.

Required

These internet endpoints must always be unblocked:

https://assets.printix.net
https://api.us.printix.net
https://auth.us.printix.net and https://auth.printix.net [1]
https://sign-in.us.printix.net and https://sign-in.printix.net [1]
https://drivers.printix.net
https://software.printix.net
wss://websocket.proxyendpoint.us.printix.net

[1] Required because if the Printix Home is unknown, the initial attempt to sign is made to the EU data center, and if that fails, users must select Alternate sign in and enter their Printix Home.

Additionally required if documents go through the cloud

These internet endpoints must also be unblocked if documents go through the cloud:

If you do not add your own cloud storage and just use the Printix cloud storage:
- https://prodenv2printjobs.blob.core.windows.net
If you add your own Azure Blob Storage, you need to include the URL referencing the account name (such as printixcloudstorage):
- https://printixcloudstorage.blob.core.windows.net
If you add your own Google Cloud Storage, you need to include the URL referencing the bucket name (such as printix-cloud-storage):
- https://storage.cloud.google.com/printix-cloud-storage

Additionally required if you use Printix Go

These internet endpoints must also be unblocked if you use Printix Go:

https://device-api.us.printix.net
https://on-device-api.us.printix.net
https://on-device-printer-sign-in.us.printix.net
https://on-device-printer-release-documents.us.printix.net
https://on-device-capture.us.printix.net

Additionally required if you enable mobile print (Apple AirPrint)

These internet endpoints must also be unblocked if you enable mobile print (Apple AirPrint):

https://airprint.us.printix.net

How to deploy if your Printix Home is not in the EU data center

Deploy Printix Client

Printix Client for Windows
- If deployed with Microsoft Endpoint Manager, the MSI Arguments must include :dc: followed by the data center (us).
  
  Example: WRAPPED_ARGUMENTS=/id:d0655f77-553d-4544-b8c1-157111df6f4f:dc:us
- If the downloaded Printix Client installation file (*.EXE or *.MSI) has been renamed to, for example, CLIENT.MSI instead of CLIENT_{ajax.us.printix.net}_{d0655f77-553d-4544-b8c1-157111df6f4f}.MSI, the Printix Client will not recognize the Printix Home. Users must select Alternate sign in during sign-in.
Printix Client for Mac
- If deployed with Microsoft Endpoint Manager, Jamf Pro, Addigy, or some other tool, the Printix Home is unknown to the Printix Client and users must select Alternate sign in during sign-in.
- If the downloaded Printix Client installation file (*.DMG) has been renamed, the Printix Home is unknown to the Printix Client and users must select Alternate sign in during sign-in.

Deploy Printix Chromebook

Printix Chromebook can only be used if it has been deployed and the dataCenter value in the configuration file is set to us. The tenant value should also be set to the Printix Home, extended with the two letters of the data center (such as ajax.us.printix.net).

{
  "signIn": {
    "Value": {
      "tenant": "ajax.us.printix.net",
      "tenantId": "d0655f77-553d-4544-b8c1-157111df6f4f",
      "method": "both",
      "dataCenter": "us" 
    }
  }
}

How to sign in if your Printix Home is not in the EU data center

When you are prompted to enter your Printix Home, include the data center.

Example: ajax.us.printix.net
The Sign In function on the printix.net web site does not work for Printix Homes hosted on the US data center.

Sign in to Printix Administrator

Open a web browser and enter the Printix Home of your work or school (ajax) followed by /admin.
Example: https://ajax.us.printix.net/admin

The data center (us) must be included.

Do not put www in front of the address, because your browser will report the page as not private, untrusted, or as having problems with the security certificate.
Select the appropriate sign-in method that is enabled for your Printix Home.

Sign in to Printix App in a browser

Open a web browser and enter the Printix Home of your work or school (ajax).
Example: https://ajax.us.printix.net

The data center (us) must be included.

Do not put www in front of the address, because your browser will report the page as not private, untrusted, or as having problems with the security certificate.
Select the appropriate sign-in method that is enabled for your Printix Home.

Sign in to Printix App for Android and iOS/iPadOS

Select Alternate sign in.
Enter your Printix Home including the data center.
Example: https://ajax.us.printix.net

The data center (us) must be included.
Select OK.
Select the appropriate sign-in method that is enabled for your Printix Home.

Sign in to Printix Client

If the Printix Home is known, select the appropriate sign-in method that is enabled for your Printix Home. If the Printix Home is unknown, users must follow these steps during the installation of the Printix Client (unless one of the exceptions below apply).

Exceptions where the Printix Home is unknown but the steps below do not apply:

The downloaded Printix Client installation file (*.EXE, *.MSI, or *.DMG) has been renamed to, for example, CLIENT.MSI instead of CLIENT_{ajax.us.printix.net}_{d0655f77-553d-4544-b8c1-157111df6f4f}.MSI.
WRAPPED_ARGUMENTS was not specified or it was incorrect for the deployment of Printix Client for Windows with Microsoft Endpoint Manager.
Printix Client for Mac is being deployed with Microsoft Endpoint Manager, Jamf Pro, Addigy, or some other tool.

Select Alternate sign in.
Enter your Printix Home including the data center.
Example: https://ajax.us.printix.net

The data center (us) must be included.
Select OK.
Select the appropriate sign-in method that is enabled for your Printix Home.

Sign in to Printix Chromebook

You can sign in only if Printix Chromebook has been deployed using a configuration file.

Sign in to Printix Go

No special instructions apply, because the Printix Home was configured when Printix Go was installed on the printer.

Sign in to Printix Redirector (Printix Hybrid Cloud Print Enabler)

Exceptions where the Printix Home is unknown but the steps below do not apply:

The downloaded Printix Redirector installation file (*.EXE) has been renamed to, for example, REDIRECTOR.EXE instead of REDIRECTOR_{ajax.us.printix.net}_{d0655f77-553d-4544-b8c1-157111df6f4f}.EXE.

Select Alternate sign in.
Enter your Printix Home including the data center.
Example: https://ajax.us.printix.net

The data center (us) must be included.
Select OK.
Select the appropriate sign-in method that is enabled for your Printix Home.

Sign in to Printix Configurator

Select Alternate sign in.

You must have the System manager role.
Enter your Printix Home including the data center.
Example: https://ajax.us.printix.net

The data center (us) must be included.
Select OK.
Select the appropriate sign-in method that is enabled for your Printix Home.

How to use Printix Cloud Print API if your Printix Home is not in the EU data center

The API is intended for use by applications that want to push documents in printer-native or PDF format into a Printix print queue. The API documentation is available at https://printix.github.io/. When coding against a Printix Home in the US data center:

OAuth token requests must be made against https://auth.us.printix.net.
API requests must be made against https://api.us.printix.net.