› Printix Go › Printix Go Lexmark - How to › How to manually install Printix Go Lexmark

How to manually install Printix Go Lexmark

  • The printer must already be added to Printix. See How to add printers.

  • In the Printer properties, the printer's serial number must not be empty.

  • Ensure that the Lexmark printer is not in use while you perform any of these steps.

  • For bulk deployments, download the Lexmark Device Deployment Utility (DDU) tool.

    The instructions for bulk deployments were tested with DDU version 2.14.1.

Manually register Printix Go Lexmark

The registration of Printix Go Lexmark has the following steps:

  1. Download Printix Go Lexmark files

  2. Create Sign in profile and Go configuration

  3. Obtain Client ID, Client Secret, and Tenant ID

  4. Install the Print and Capture applications

  5. Register the Print and Capture applications

  6. Change the security settings

Download Printix Go Lexmark files

  1. Open the Software page.
  2. Scroll to the Printix Go section at the bottom and select Lexmark Go (FLS) and Lexmark Capture (FLS) to download each file.

    Download the files to a convenient location on your computer.

Create Sign in profile and Go configuration

  1. Open Printer properties and select the Printix Go tab.
  2. Select Sign in profile setup to open the Sign in profile menu.
  3. Select Create sign in profile. If you have an existing sign in profile that can be used, select Assign sign in profile instead.

    • In Name, type a descriptive name for the sign in profile.

    • In Username, type the username of an administrator account that can access the printer's web pages. The username cannot be blank.

    • In Password, type the password of an administrator account that can access the printer's web pages. The password cannot be blank.

    • In Description, type an optional description for the sign in profile.

  4. Select Save.
  5. Select Verify sign in profile.

    The printer must be online.

  6. Select Go configuration setup to open the Go configuration menu.
  7. Select Create Go configuration. If you have an existing Go configuration that can be used, select Assign Go configuration instead.

    • In Name, type a descriptive name for the Go configuration.

    • In Description, type an optional description for the Go configuration.

    • In Sign in method, optionally, change it from Select automatically to the method you want.

    • In Access control, optionally, check the printer functions that require sign-in.

    • In Email sender, optionally, type a default sender email address, and this will be used as the sender rather than the email address of the signed-in user doing a scan to email.

  8. Select Save.

Obtain Client ID, Client Secret, and Tenant ID

If you already have an application with Go registration as the application type, you can obtain the Client ID and Tenant ID from there. However, to use an existing application, you must remember its Client Secret that was only obtainable during creation.

  1. Open the Applications page.
  2. Select Create application.

    The Create application dialog box appears.

  3. In Application name, enter the name of the application.
  4. For Type, select Go registration.
  5. Select I accept.

    With this prompt, you accept that one application is billed as one user.

  6. Select Create.

    The dialog box is not closed, and instead, further options appear in it.

  7. Copy the Client ID, Client Secret, and Tenant ID to a convenient location.

    These values will be needed in Register the Print and Capture applications.

    The client secret is only displayed here, and it cannot be retrieved later.

  8. Select Close.

Install the Print and Capture applications

  1. Sign in to the printer's web page as an administrator.
  2. On the menu, select Apps.
  3. Under Installed Apps, select Install an app.

    A dialog box appears.

  4. Select Browse.
  5. Select the Lexmark Go (FLS) file you downloaded in Download Printix Go Lexmark files.
  6. Select Install.

    The Lexmark Print application is installed.

  7. Optionally, to also install the Lexmark Capture application:
    1. Select Install an app again.
    2. Select Browse.
    3. Select the Lexmark Capture (FLS) file you downloaded in Download Printix Go Lexmark files.
    4. Select Install.

    The Lexmark Capture application is installed.

Register the Print and Capture applications

After the Lexmark Print and Lexmark Capture applications are installed, they must be registered.

To perform these steps, start from the same page on the printer's web page where you finished the installation.

Perform these steps twice: Once for Print, and once for Capture.

  1. Under Installed Apps, select Print (Tungsten Printix Go) or Capture (Tungsten Printix Capture).
  2. Select Configure.
  3. Enter the following details:

  4. Select Enable manual registration.
  5. Select Apply.

Change the security settings

To perform these steps, remain signed in to the printer's web page.

  1. On the menu, select Settings > Security.
  2. Under Login Methods, select Manage Permissions.
  3. Expand the Apps category by selecting the Plus mark next to it.
  4. Clear esf.PrintixGoLexmark.Printix, and if you see it, also clear esf.PrintixCaptureLexmark.Printix.
  5. Select Save.
  6. Return to the Settings > Security page.
  7. Under Local Accounts, select Change next to Default Browser Login.

    A dialog box appears.

  8. Set Control Panel to Printix.
  9. Select Save.

Manually uninstall Printix Go Lexmark

The manual uninstallation does not de-register Printix Go Lexmark. De-registration is explained in more detail in Manually de-register Printix Go Lexmark.

  1. Sign in to the printer's web page as an administrator.
  2. On the menu, select Apps.
  3. Select the Print application.
  4. Select Uninstall.
  5. If the Capture application is installed, select Uninstall for that too.

Manually de-register Printix Go Lexmark

The de-registration of Printix Go Lexmark has the following steps:

  1. Replace the application

  2. De-register the Print and Capture applications

Replace the application

If you already have a second application with Go registration as the application type, you can obtain the Client ID and Tenant ID from there. However, you must remember its Client Secret that was only obtainable during creation.

  1. Open the Applications page.
  2. Select Create application.

    The Create application dialog box appears.

  3. In Application name, enter the name of the application.
  4. For Type, select Go registration.
  5. Select I accept.

    With this prompt, you accept that one application is billed as one user.

  6. Select Create.

    The dialog box is not closed, and instead, further options appear in it.

  7. Copy the Client ID, Client Secret, and Tenant ID to a convenient location.

    Ensure that these values are not mixed together with the values for installation.

    These values will be needed in De-register the Print and Capture applications.

    The client secret is only displayed here, and it cannot be retrieved later.

  8. Select Close.

De-register the Print and Capture applications

  1. Sign in to the printer's web page as an administrator.
  2. On the menu, select Apps.
  3. Under Installed Apps, select Print (Tungsten Printix Go).
  4. Select Configure.
  5. Enter the following details:

  6. Select Enable manual de-registration.
  7. Select Apply.

    The Print and Capture applications are both de-registered.

Manually register Printix Go Lexmark on multiple printers

The registration of Printix Go Lexmark has the following steps on multiple printers:

  1. Export a configuration.

  2. Continue registration with the Lexmark DDU tool.

Export a configuration

  1. Download the Printix Go Lexmark files.
  2. Obtain Client ID, Client Secret, and Tenant ID.
  3. Sign in to the printer's web page as an administrator.
  4. On the menu, select Apps.
  5. Register the Print and Capture applications.

    After selecting Apply, stay on the page.

  6. Select Export to download the settings as a UCF file.

    If the printer is still handling the registration from the previous step, the export process takes longer.

  7. Open the downloaded UCF file in a text editor.
  8. Add a new line to the end:

    esf.PrintixGoLexmark.settings.clientSecret "{client secret}"

    Replace the {client secret} variable with the Client Secret you obtained in step 2.

  9. Save and close the file.
  10. Change the security settings.
  11. Return to the Settings > Security page.
  12. Select Export Configuration > Custom.
  13. Ensure that Security Settings is selected.

  14. Select Export.

Continue registration with the Lexmark DDU tool

  1. Start the Lexmark DDU tool:

    Open the folder where you downloaded the Lexmark DDU tool.

    Read the instructions in the docs folder about how to start the Lexmark DDU tool.

  2. Select Add New.
  3. Select Add Firmware of Flash file(*.fls).

    Read the instructions in the docs folder about what to do on the appearing dialog box.

    Select OK when you are done.

  4. Select Add Settings Files(.ucf) > Settings File.

    Read the instructions in the docs folder about what to do on the appearing dialog box.

    Select OK when you are done.

  5. Select Add Configuration Files(.zip).

    Read the instructions in the docs folder about what to do on the appearing dialog box.

    Select OK when you are done.

  6. Select Edit Device List in the bottom left corner.

    Read the instructions in the docs folder about what to do on the appearing dialog box. Ensure that Add a device is selected.

    Select OK when you are done.

  7. Select Save.

    You return to the page with the list of deployments.

  8. Select the Play button next to a deployment's name to start the deployment.

Manually change the configuration on multiple Lexmark printers

  1. Export a configuration.
  2. Start the Lexmark DDU tool:

    Open the folder where you downloaded the Lexmark DDU tool.

    Read the instructions in the docs folder about how to start the Lexmark DDU tool.

  3. Select Add New.
  4. Select Add Task > Uninstall Application.

    The Provide application details dialog box appears.

  5. For Application Id/Name, type PrintixGoLexmark, then select OK.
  6. If the Capture application is installed, select Add Task > Uninstall Application again.

    For Application Id/Name, type PrintixCaptureLexmark, then select OK.

  7. Select Add Firmware of Flash file(*.fls).

    Read the instructions in the docs folder about what to do on the appearing dialog box.

    Select OK when you are done.

  8. Select Add Settings Files(.ucf) > Settings File.

    Read the instructions in the docs folder about what to do on the appearing dialog box.

    Select OK when you are done.

  9. Select Add Configuration Files(.zip).

    Read the instructions in the docs folder about what to do on the appearing dialog box.

    Select OK when you are done.

  10. Select Edit Device List in the bottom left corner.

    Read the instructions in the docs folder about what to do on the appearing dialog box. Ensure that Add a device is selected.

    Select OK when you are done.

  11. Select Save.

    You return to the page with the list of deployments.

  12. Select the Play button next to a deployment's name to start the deployment.

Manually de-register Printix Go Lexmark from multiple printers

The de-registration of Printix Go Lexmark has the following steps on multiple printers:

  1. Export a configuration.

  2. Continue de-registration with the Lexmark DDU tool.

Export a configuration

  1. Manually de-register Printix Go Lexmark on a single printer.

    After selecting Apply, stay on the page.

  2. Select Export to download the settings as a UCF file.

    If the printer is still handling the registration from the previous step, the export process takes longer.

  3. Open the downloaded UCF file in a text editor.
  4. Add a new line to the end:

    esf.PrintixGoLexmark.settings.clientSecret "{client secret}"

    Replace the {client secret} variable with the Client Secret you obtained in Replace the application.

  5. Save and close the file.

Continue de-registration with the Lexmark DDU tool

  1. Start the Lexmark DDU tool:

    Open the folder where you downloaded the Lexmark DDU tool.

    Read the instructions in the docs folder about how to start the Lexmark DDU tool.

  2. Select Add New.
  3. Select Add Settings Files(.ucf) > Settings File.

    Read the instructions in the docs folder about what to do on the appearing dialog box.

    Select OK when you are done.

  4. Select Add Task, then select Add Delay or Reboot device.

    If you select Add Delay, set the delay time to 5000 ms, then select OK.

    You can set a custom delay time, but consider that the delay time should be enough for the printer to call the server and de-register Printix Go Lexmark.

  5. Select Add Task > Uninstall Application.

    The Provide application details dialog box appears.

  6. For Application Id/Name, type PrintixGoLexmark, then select OK.
  7. If the Capture application is installed, select Add Task > Uninstall Application again.

    For Application Id/Name, type PrintixCaptureLexmark, then select OK.

  8. Select Add Configuration Files(.zip).

    Read the instructions in the docs folder about what to do on the appearing dialog box.

    Select OK when you are done.

  9. Select Edit Device List in the bottom left corner.

    Read the instructions in the docs folder about what to do on the appearing dialog box. Ensure that Add a device is selected.

    Select OK when you are done.

  10. Select Save.

    You return to the page with the list of deployments.

  11. Select the Play button next to a deployment's name to start the deployment.

Troubleshooting

To troubleshoot errors that are not listed here, read the instructions in the docs folder about the possible solutions.

Error codes related to registration and changing the version

Error code Error name Error description
400 VALIDATION_FAILED The input parameters (UCF settings) are wrong.
400 INVALID_VERSION_FORMAT The application version does not meet the system requirements (UCF settings).
401 INVALID_TOKEN The Client ID or Client Secret is wrong for the Go registration application.
409 SIGNIN_PROFILE_MISSING The Sign in profile is not configured.
409 ON_DEVICE_CONFIG_MISSING The printer is not configured.
409 CAPTURE_CONFIG_MISSING The printer is not configured for Capture.
409 CAPTURE_NOT_SUPPORTED The printer cannot use Capture functionality during installation.
422 PRINTER_NOT_FOUND The system cannot find a printer with the provided serial number. The serial number was not configured or the printer was not added to Printix.
500 INTERNAL_SERVER_ERROR Unknown reason. Submit a support request to investigate the cause.

Error codes related to de-registration

Error code Error name Error description
401 INVALID_TOKEN The Client ID or Client Secret is wrong for the Go registration application.
422 PRINTER_NOT_FOUND The system cannot find a printer with the provided serial number. The serial number was not configured or the printer was not added to Printix.
500 INTERNAL_SERVER_ERROR Unknown reason. Submit a support request to investigate the cause.